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Details of our privacy policy

This Privacy Policy is intended to inform about the treatment we make of the personal data of users and customers who visit our website in accordance, as well as the conditions of use, in compliance with the Organic Law 3/2018 of 5 December, on the Protection of Personal Data and guarantee of digital rights (“LOPD”), as well as Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. (“GDPR”) and other applicable legislation to that effect.

Identification of the data controller

Owner: Innova Telecom S.L. (hereinafter, the Company)

VAT NUMBER: B91266833

Tax address: Avenida de Huelva 12, Espartinas, Sevilla, España

Head office: Av. Diego Martínez Barrio 10, planta 2, 41013 Sevilla, España

Contact telephone: (+34) 955087700

E-mail: info@itsoft.es

Treatment of data purpose

In compliance with the provisions of current legislation and its implementing regulations, we inform you that the personal data and information you provide when filling in any electronic form available on https://itsoft.es (hereinafter “Web”), will be included in a personal data file owned by the Company.

The purpose of the data processing is to process your request. The questions included in each of the available contact forms are voluntary, except those mentioned as obligatory. In the event of failure to answer the obligatory questions, The Company reserves the right not to process incomplete requests.

Specifically, the purpose of the processing of your data by The Company is as follows:

  • Consultations, complaints, requests and the exercise of rights of users visiting the website.
  • Prevention of computer attacks on the website, monitors and controls the use to prevent and detect fraudulent use of the same, unauthorised access, alteration or loss of information that may generate civil, criminal and / or administrative liabilities for the Web.
  • Commercial Information. If the user consents to the Web, we will send commercial communications about our services and information of interest in a non-excessive manner.
  • Management of cookies on the Web: The Cookies Policy summarizes the use, purpose and management.

Source, addressees and exclusion of precessing of personal data

The source of the personal data that may be processed by the Website is at all times presumed to have been provided by the User and/or Client through the different means provided (web form, e-mail, registration on the Website), which may include data such as name, surname, address, telephone number, e-mail address, etc. The User is solely responsible for the veracity and updating of their data.

The recipients of the personal data processed by the Company are the professionals and employees who provide their services to the Company.

The Company expressly excludes the processing of personal data of minors, unless expressly authorised by their parents or legal guardians.


The processing of the User’s data is carried out on the following legal bases that legitimise the same:

  • The request for information and/or the contracting of the services offered by the Website, the terms and conditions of which will be made available to the User in any case, in advance, for their express acceptance.
  • The free, specific, informed and unequivocal consent of the User, making this privacy policy available to him/her, which he/she must accept by means of a declaration or a clear affirmative action, such as ticking a box provided for this purpose.

Preservation of personal data

The Website will keep your data for the time necessary to respond to the request made by users.

However, by law, if any of the user’s personal data is related to any of the following obligations of the Portal, it will be kept for the period provided for in the respective legislation:

  • 3 years: Infringements in labour matters (Art. 4.1 RDL 5/2000).
  • 4 years: Offences relating to Social Security (Art. 4.2 RDL 5/2000).
  • 4 years: Tax. Settling or demanding payment of tax debts (Art. 66 Law 58/2003)
  • 5 years: Infringements in matters of Occupational Risk Prevention (Art. 4.3 RDL 5/2000)
  • 6 years: Accounting and commercial. 30 Code of Commerce
  • 10 years: Tax. Verification of the bases or quotas compensated or pending compensation or deductions applied or pending application (Art. 66 bis Law 58/2003)
  • 10 years: Offences against the Public Treasury and Social Security (131 LO 10/1995)

CVs submitted in accordance with paragraph 2 will be deleted 3 years after submission. However, if you do not wish us to keep your curriculum vitae data for future selection processes in which the required profile may fit your professional characteristics, you can express your refusal at any time. If you do not express such a refusal, we would be grateful if you would inform us in advance of any changes to your data that may occur.


The data will not be communicated to any third party outside the Company, unless legally obliged to do so or, in any case, with the prior consent of the User.

On the other hand, the Company may give access to or transmit the personal data provided by the User to third party service providers, with whom it has signed data processing agreements, and who only access this information in order to provide a service for and on behalf of the Controller.

Data retention

The Company informs the User that, as a data hosting service provider and by virtue of the provisions of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI), it retains for a maximum period of 12 months the information necessary to identify the origin of the data hosted and the time at which the service was provided.

The retention of this data does not affect the secrecy of communications and may only be used within the framework of a criminal investigation or for the safeguarding of public security, being made available to judges and/or courts or the Ministry that so requires.

The communication of data to the State Security Forces and Corps will be made in accordance with the provisions of the regulations on personal data protection, and with the utmost respect for the same.

Protection of the hosted information

The Data Controller, adopts the necessary measures to ensure the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

Use of rights

The Company informs the User that he/she has the rights of access, rectification, limitation, deletion, opposition and portability, which may be exercised by sending a request to the following email address: info@itsoft.es.

Likewise, the User has the right to revoke the consent initially given, and to lodge claims of rights before the Spanish Data Protection Agency (AEPD).

Commercial communications by mail

In application of the LSSI (Information Society Services Law), the Company will not send advertising or promotional communications by e-mail or any other equivalent means of electronic communication that have not been previously requested or expressly authorised by the recipients of the same.

In the case of users with whom there is a prior contractual, legal or service relationship, the Data Controller is authorised to send commercial communications relating to products or services of the Data Controller that are similar to those initially contracted with the client.

In the event that the User wishes to unsubscribe from receiving the aforementioned communications, he/she may do so by sending his/her wishes by e-mail to the following address:info@itsoft.es.

Information about Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft.